"I really wish I could clone myself. I hate saying no to people."

That's what Angie Bozic remembers thinking when two pet sitting clients wanted to book the same vacation week.

Her husband's response changed everything: "Why don't you hire somebody?"

Until then, Angie had never really thought about growing a pet care business. She had been caring for pets since she was 11 years old, when she watched a neighbor's dog while also babysitting for the family. Over the years, friends and neighbors would ask her to check in on their pets while they were away. It was something she loved doing, but never something she’d imagined turning into a career. 

Today, Boop the Snoot Pet Sitting has grown to a team of nine, serving more than 48 families with over 110 pets throughout northeast Ohio.

Built on a high standard of care

As Boop the Snoot grew, Angie remained committed to the personalized, in-home care her clients had come to trust.

While many pet care businesses have moved away from overnight stays or 24-hour care, Angie and her team continue to offer it. For many pets, especially seniors or those with medical needs, that consistency can make all the difference.

Angie has also built a team with an impressive range of experience. Together, they bring more than 139 years of experience to the business, including a veterinary technician who can assist with medications and medical care, and a retired police officer who provides an added layer of security and peace of mind for clients.

"We're one of very few businesses in our area that still provide that level of care," Angie said.

That commitment has helped fuel steady growth. Last year alone, the team completed 97 overnight stays and worked 329 days throughout the year.

Growing without losing the personal touch

For years, Angie managed everything manually. Client information was stored on paper. Scheduling lived inside a carefully color-coded Google Calendar. Payments were tracked through Venmo, Zelle, cash, and spreadsheets.

For a long time, it worked.

"I felt like I had things in place pretty well."

But as Boop the Snoot grew, keeping everything organized became more complicated. Paperwork had to be passed between team members. Keys had to be coordinated. Client information lived across notebooks, calendars, text messages, and payment apps. Meet-and-greets often lasted over an hour as Angie collected and wrote down everything her team needed to know about a pet. 

The systems Angie had built were still working, but they increasingly depended on her to keep everything organized and moving. As Boop the Snoot continued to grow, Angie realized she needed a system that could support the business she was building, not just the one she had started.

Building a system for the whole team

Angie joined PetPocketbook earlier this year with one primary goal: keeping client information organized and accessible to her growing team.

Instead of collecting pages of handwritten notes, pet parents now complete their pet profiles directly through the client portal. Addresses, garage codes, medical histories, behavioral notes, and care instructions are stored in one place, giving Angie and her team access to the information they need to provide consistent care.

"I don't have to worry about my kids spilling coffee on it or the dog eating it," Angie joked.

The difference is especially noticeable when team members are sharing responsibility for clients. Instead of coordinating paperwork and making sure the right person has the right information, Angie can feel confident that her team has access to what they need.

Scheduling and invoicing have become easier to manage too. Before PetPocketbook, Angie spent hours calculating deposits, tracking payments, and double-checking balances. Today, she has a dedicated Sunday routine where she reviews invoices, confirms payments, and prepares for the week ahead.

"It's helped me regiment my time better," she said.

Better boundaries without sacrificing the client experience

As PetPocketbook became part of Boop the Snoot’s day-to-day operations, Angie noticed another benefit: not every client request needed to come directly through her.

Instead of constant texts and phone calls, clients can submit service requests through the portal whenever it's convenient for them. Angie and her team can then manage those requests alongside the rest of the business.

"My phone isn't buzzing with text messages and phone calls constantly anymore."

Angie had initially wondered how some clients, especially those who were less comfortable with technology, would respond to the change. But most embraced it immediately.

"I have some older clientele that aren't as computer savvy who love it."

Many clients now submit requests directly through PetPocketbook and choose to pay online because it's more convenient.

Angie discovered one unexpected benefit too: tips increased. When clients pay through the platform, they're reminded of the option to leave a gratuity, something that was easy to overlook when payments were handled through other methods.

"I get more tips that way too."

Looking ahead

With stronger systems in place and a team she trusts, Angie is focused on continuing to grow Boop the Snoot without losing the personal care that built the business in the first place.

That growth is already happening. After growing from a team of five to eight in just a few months, Boop the Snoot has since welcomed another team member, bringing the team to nine.

And the business is growing geographically, too. After serving families throughout Summit County, Boop the Snoot is expanding into the west side of Cuyahoga County, starting with Lakewood, Westlake, Bay Village, Rocky River, and surrounding communities. Angie recently hired a veterinary assistant who lives in the Cleveland area, giving the team closer access to pet parents in those neighborhoods.

It's the beginning of an even bigger goal: Angie hopes to eventually bring Boop the Snoot's care to families throughout all of northeast Ohio.

“I like that I’ve grown the team to the size it is right now, so I don’t have to say no anymore.”

She’s also finding new ways to reach pet parents, including launching a new website and expanding her presence beyond the channels she has relied on in the past.

But for Angie, growth isn’t only about serving more clients or reaching more communities. It’s also about strengthening the community around her business.

She recently donated two nights of pet sitting services to support fundraising efforts for the Humane Society of Summit County, and Angie has built relationships with other local pet care providers she can turn to when clients need help she can’t provide herself.

"I don't want competitors. I want friends."

It's a philosophy that reflects everything Boop the Snoot stands for: collaboration over competition, relationships over transactions, and a willingness to keep looking for solutions when challenges come up. It’s an approach Angie encourages other pet care business owners to take, too.

"Don't throw in the towel. Don't give up. Try to find creative ways to solve your problems. There's always a solution. It's just finding that solution."

Angie never did figure out how to clone herself. Instead, she built a team she trusts and put systems in place that help Boop the Snoot continue growing without losing the personal care that started it all.