The holidays are fast approaching (Thanksgiving is next week! ?) and that means lots of schedule changes, days off, and additional requests from your clients and your staff.
While most people aren’t traveling like in years past, holiday weeks are still not “normal” weeks.
That means you should take extra care in how you communicate with your clients.
1. Be proactive. Instead of waiting to hear from your clients about their potential travel plans, make it easier for them (and you) by sending them an email or a text message asking about their holiday schedules ahead of time. That way you can schedule your appointments and your staff effectively.
2. Be clear. If you charge a higher rate for holiday pet services or have days that you are not planning to work, be sure to include that message in your outreach as well so there are no surprises.
3. Be flexible. For lots of families, travel plans are still shifting because of COVID which may result in last-minute cancellations or bookings. If possible, consider showing flexibility on cancellation policies or late booking fees, which can help you build even more long-term trust with your clients.
What tips do you have for communicating with your clients over the holidays?